Creating Value—and Luck—in Hospitality. Part I: Charting the Future of the...
I travel a lot for work, and the truth is that it can be a pretty painful experience. I spend a lot of time thinking about how travel and hospitality will be in the future, but perhaps I think about it...
View ArticleWinning in the Second Era of Digital Retail
If you’re a retailer, you better get ready to weather a storm unlike any other you’ve seen. The $15 trillion retail sector is about to undergo a major round of disruption as it enters a second wave of...
View ArticleThe Shopper In Control: What Do Customers Want?
The shopper is now firmly in control. This is the central premise determining the direction of retail as we move into the future. Empowered with information that’s easily accessible on smartphones,...
View ArticleRedefining Retail Value
Closing the Expectation Gap Retailers today hear the alarm bell ringing. They know that just putting goods on their shelves and selling them is no longer enough to keep them relevant—particularly to...
View ArticleGet Smart: Add Value with Smart Retail Technology
Over the last sixty years, computing has been one of the most positive influences on human existence. The pace of change in computing continues to accelerate—causing disruption, to be sure, but also...
View ArticleThrough the Digital Wormhole: Creating Virtual Value
How do you create new value? Is it possible to push your physical products through what I call “the digital wormhole” to create virtual components of value for your products? A look at the evolution of...
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